Language Assistance

Ver site in Español

Need help in your language?

Get helpful language services at no cost to you! (non-Medicare)

company logo

With MHN's extensive network, finding a provider that's just right for you is simple. You can call MHN for assistance or use our online provider search.

provider search
Frequently Asked Questions

Personal and work-related matters can preoccupy our thoughts, destroy our ability to concentrate on the simplest of tasks, or prevent us from functioning the way we want to in everyday situations. Your EAP member services offer ways to help overcome such issues, and will help you identify problems, develop a plan, and gain referrals to appropriate resources. The results of effective problem management are easy to recognize: better focus, better work productivity, and a clearer path to achieving your personal and professional goals.

Your EAP member services provide a wealth of resources that can help you lead a healthy, happy, and well-balanced life – including emotional health, wellness, and work and life services for you and your covered dependents. And:

  • Your EAP is easy to use and paid for by your employer.
  • There are no co-payments, coinsurance or deductibles; you will not have to pay MHN counselors for any services covered by your EAP.
  • All services are confidential. MHN will only release information as required or permitted by law.
  • MHN recognizes the specific needs of its members, and is committed to treating members in a manner that respects their rights. Please read the attached Member Rights and Responsibilities statement, or print it for your reference.

Your benefits are summarized below. For more information:

  • Contact MHN at ${AccessPhone}. We're here for you 24 hours a day, seven days a week.
  • Watch this 15-minute EAP Benefit Training video

You and your eligible family members are eligible for the following services:

Emotional Health


  • Clinical Support Eligible members are entitled to up to ${Sessions} appointments ${Frequency} per ${BenefitPeriod} with a licensed MHN clinician.

    Clinical Support

    Most of us have problems at some time in our lives. When you need a helping hand, a skilled professional can provide focus, direction and support. MHN can help you identify and resolve issues involving:

    • Relationships / marital issues
    • Family conflicts
    • Stress, anxiety and emotional distress
    • Alcohol or drug dependency
    • Life changes

    There are two ways we deliver clinical support (each session is up to 50 minutes long):

    • Telephonic appointments - For maximum convenience and anonymity
    • Web-video appointments - Convenient and easy, but with a more personal touch than traditional telephonic (learn more here.)

    For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

When you need a helping hand, a skilled professional can provide focus, direction and support. MHN can help you identify and resolve issues involving:

  • Marriage and relationships
  • Family conflict
  • Stress, anxiety and emotional distress
  • Grief and loss
  • Alcohol or drug dependency
  • Life changes

Eligible members are entitled to up to ${Sessions} appointments ${Frequency} per ${BenefitPeriod}. Choose from:

  • Face to face appointments with an MHN network provider
  • Telephonic appointments - for maximum convenience and anonymity
  • Web-video appointments - convenient and easy, but with a more personal touch than traditional telephonic

To learn more, watch this two-minute video on web-video consultations.

Online Wellness Resources

Your EAP Wellness Center offers all sorts of assessments, programs and tools to help you achieve your health and wellness goals. Once you register, go to My Plans to assess your health and develop plans to get fit, eat right, manage stress, or stop smoking. Our interactive programs will help you track your progress and stay motivated every step of the way.

Just browsing? Go to Resources for a library of healthy recipes, calculators for fitness and health, and an easy-to-use symptom checker.

  • Clinical Consultations Up to ${Sessions} sessions with an emotional health practitioner ${Frequency} per ${BenefitPeriod}. Your sessions are available ${DeliveryModel}.

Clinical Consultations

Most of us have problems at some time in our lives. Generally, we can manage them on our own. At times, however, help is needed, and a skilled professional can provide focus, direction and support. MHN's nationwide network of licensed counselors can help you identify and resolve issues involving:

  • Relationships / marital issues
  • Family conflicts
  • Stress, anxiety and emotional distress
  • Dependency on alcohol or drugs
  • Life changes

Each counseling session is 50 minutes long and is usually conducted in a counselor's private office or over the phone.

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Work & Life Services

Childcare

Childcare problems produce frustration, worry and guilt. They can interfere with a parent's routine, causing missed time from work and canceled plans. When you call MHN for childcare assistance, our care consultants help you:

  • Assess your childcare needs
  • Understand the differences in cost and structure of the types of childcare available for infants, preschoolers and school-aged children
  • Identify and evaluate childcare and special needs resources and providers

Your assigned care consultant will provide contact information for local childcare providers across two zip codes.

For more information, please contact MHN at ${AccessPhone}  TDD: 866-726-1785.

Childcare

Childcare problems produce frustration, worry and guilt. They can interfere with a parent's routine, causing missed time from work and canceled plans. When you call MHN for childcare assistance, our care consultants help you:

  • Assess your childcare needs
  • Understand the differences in cost and structure of the types of childcare available for infants, preschoolers and school-aged children
  • Identify and evaluate childcare and special needs resources and providers

Your assigned care consultant will provide contact information for local childcare providers with current confirmed openings across multiple zip codes.

For more information, please contact MHN at ${AccessPhone}; TDD: 866-726-1785.

Childcare

Childcare problems produce frustration, worry and guilt. They can interfere with a parent's routine, causing missed time from work and canceled plans. When you call MHN for childcare assistance, our care consultants help you:

  • Assess your childcare needs
  • Understand the differences in cost and structure of the types of childcare available for infants, preschoolers and school-aged children
  • Identify and evaluate childcare and special needs resources and providers

Your assigned care consultant will provide contact information for local childcare providers with current confirmed openings across multiple zip codes.

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Expecting a Baby?

Order your complimentary Baby Kit, designed exclusively for MHN's expectant members (one kit per pregnancy or adoption, please). The kit is creatively designed and packed into a diaper bag that includes a baby bib, a white-hot bath ducky, brochures, and best-selling books on pregnancy and childcare.

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Eldercare

Caring for an aging relative can be an enormous responsibility, and it's often difficult to know where to turn for reliable help. Your first call should be to MHN! Our care consultants are standing by to help you:

  • Evaluate your elder relative's daily living and healthcare needs, financial issues and legal concerns
  • Assess the support you need
  • Find the right assisted living, residential and medical care facilities
  • Obtain information on senior meal services, community resources and more

Your assigned care consultant provides contact information for up to five local eldercare providers across two zip codes.

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Eldercare

Caring for an aging relative can be an enormous responsibility, and it's often difficult to know where to turn for reliable help. Your first call should be to MHN! Our care consultants are standing by to help you:

  • Evaluate your elder relative's daily living and healthcare needs, financial issues and legal concerns
  • Assess the support you need
  • Find the right assisted living, residential and medical care facilities
  • Obtain information on senior meal services, community resources and more

Your assigned care consultant provides contact information for up to five local eldercare providers with current confirmed openings across multiple zip codes.

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Daily Living Services

Ever feel dizzy trying to juggle all of life's responsibilities? MHN's daily living services can dig up hard-to-find information and resources and identify businesses and services that can meet your needs.

We can help you:

  • Find a business or service nationwide: pet care... landscaping... auto repair... home maintenance... travel agency... you name it! We'll compile a list of providers within twelve business hours.
  • Find tickets to your next event
  • Research special projects
  • Locate alternative medicine providers
  • Identify nutrition and fitness services
  • Household services
  • And more!

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Financial Services

Are you struggling to curtail your debt or develop a monthly budget? Are you working towards major financial goals - like buying a house, sending kids to college or ensuring a comfortable retirement?

We're here to help. With telephonic assistance and referrals to qualified financial counselors and educators, MHN can help you gain control of your financial life.

You are eligible for as many telephonic financial consultations as you need per separate financial issue. Issues covered include:

  • Credit counseling
  • Debt and budgeting assistance
  • Financial planning for college
  • Retirement planning

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Legal Services

Every year one out of three people in the U.S. is confronted with a legal problem. Many of these problems can be resolved with advice from a licensed attorney before they escalate, saving you time and money and minimizing the stress and anxiety caused by unresolved legal problems.

You are eligible for one initial free 30-minute telephonic or face-to-face legal consultation per separate legal matter, with a network attorney. If you want to retain an attorney after the initial consultation, you get 25% off the normal hourly rate (flat fees likely not discounted).

Our attorneys deal with almost all types of legal matters, including divorce and child custody, contractual and consumer disputes, real estate and landlord-tenant issues, and car accidents and insurance disputes.

(Matters involving disputes or actions between members and their employer, or MHN, are excluded from this plan. Also excluded are matters that, in the attorney's opinion, lack merit. Court costs, filing fees and fines are the responsibility of the member.)

For more information, please contact MHN at ${AccessPhone}.

Premium Legal Services

Every year one out of three people in the U.S. is confronted with a legal problem. Many of these problems can be resolved with advice from a licensed attorney before they escalate, saving you time and money and minimizing the stress and anxiety caused by unresolved legal problems.

You are eligible for one initial free 60-minute telephonic or face-to-face legal consultation per separate legal matter, with a network attorney. If you want to retain an attorney or a mediator after the initial consultation, you get 30% off the normal hourly rate (flat fees are likely not discounted).

Our attorneys deal with almost all types of legal matters, including divorce and child custody, contractual and consumer disputes, real estate and landlord-tenant issues, and car accidents and insurance disputes.

(Matters involving disputes or actions between members and their employer, or MHN, are excluded from this plan. Also excluded are matters that, in the attorney's opinion, lack merit. Court costs, filing fees and fines are the responsibility of the member.)

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Identity Theft Recovery Services

Identity theft is one of the nation's fastest growing crimes, and it can be both financially and emotionally devastating. Call MHN today for information on how to protect yourself!

If you have been victimized, we can help. Call right away to receive a 30-minute consultation with a certified consumer credit counselor who can assess your situation, create an action plan and provide the knowledge and tools to implement that plan effectively. If there is a potential of ID theft, we will warm transfer you to an identity recovery specialist who can advise you on how to place fraud alerts, freeze credit, file police reports, and conduct other activities necessary to resolve fraud.

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

Family Check-in Services

Do you worry about loved ones who are on their own when you're unavailable? MHN's Family Check-in Services are here to help.

  • You set up a phone schedule with a check-in consultant so that your unattended child or aging parent receives a phone call at regular, pre-scheduled times.
  • If your family member is not reached on the first phone call, the consultant tries two additional times over the next hour for children or over the next four hours for adults.
  • If contact is not made on those attempts, the emergency contacts you listed during the registration process are notified immediately.

Getting Started is Easy!

You can register quickly and easily. You will receive a registration kit with information on child and elder safety and how to discuss the program with your loved ones. Your check-in consultant will also review the program with the child or elder, ensuring that everyone involved understands and is comfortable with the service.

For more information, please contact MHN at ${AccessPhone} TDD: 800-327-0801.

Caregiver Assistance

Caring for aging parents can be overwhelming if you try to do everything yourself, especially if you also work outside the home. Your Caregiver Assistance benefits give you the support you need to maintain balance and ensure that you and your aging loved ones have the quality of life you deserve.

You will be assigned to a credentialed Care Manager specializing in geriatrics who will:

  • Provide an onsite assessment of the elder's living environment and special needs
  • Help you explore alternative housing options, if desired
  • Work with you (for up to four hours per assessment) to develop a customized support plan that includes care recommendations and referrals to services you need to create a safe, healthy and enriching lifestyle for your elder. You may receive referrals for these and other services:
    • Household maintenance and repairs
    • Safety management, including environmental risk reduction and emergency response technology
    • Health management, including medical service coordination, home health service monitoring and medication monitoring
    • Social engagement, such as leisure activity planning, personal care and transportation arrangement
    • Meal delivery, grocery ordering and nutritional counseling
    • Housekeeping, laundry, shopping and other personal services
    • Cognitive monitoring, memory skills enhancement
    • Mental health and grief counseling

For more information, please contact MHN at ${AccessPhone} TDD: 866-726-1785.

International Services

Emotional health and work-life issues don't disappear when you cross the border. In fact, they're often compounded by the many logistical and emotional challenges of working abroad. That's why MHN's International Employee Assistance Program follows you wherever you go! MHN is available 24/7 before, during or after international assignments to help you manage stress or anxiety, ease cultural transition, and handle emotional and practical relocation issues. The following services, paid for by your employer, are available to you.

Clinical Consultation:

Your EAP provides assessments, assistance and where applicable, referral to additional services. You are entitled to telephonic consultations (or face-to-face where applicable) on a wide range of emotional health, family, and work issues, including issues particular to international employment such as:

  • Cultural adjustment
  • Child/school adjustment
  • Isolation and loneliness
  • Stress and anxiety
  • Work-related problems
  • Marital, family and relationship issues
  • Financial and legal issues
  • Substance abuse
  • Other personal issues

In addition, our member website includes useful information on:

  • Living and working abroad
  • Cultural transition and relocation
  • Education of children in foreign countries
  • Communication and relationships
  • Depression, anxiety and other emotional health issues

For more information, please contact MHN at ${InternationalPhone}

International EAP and Expatriate Services

Emotional health and work-life issues don't disappear when you cross the border. In fact, they're often compounded by the many logistical and emotional challenges of working abroad. That's why MHN's International Employee Assistance Program follows you wherever you go! MHN is available 24/7 before, during or after international assignments to help you manage stress or anxiety, ease cultural transition, and handle emotional and practical relocation issues. The following services, paid for by your employer, are available to you.

Clinical Consultation:

Your EAP provides assessments, assistance and where applicable, referral to additional services. You are entitled to telephonic consultations (or face-to-face where applicable) on a wide range of emotional health, family, and work issues, including issues particular to international employment such as:

  • Cultural adjustment
  • Child/school adjustment
  • Isolation and loneliness
  • Stress and anxiety
  • Work-related problems
  • Marital, family and relationship issues
  • Financial and legal issues
  • Substance abuse
  • Other personal issues

With your permission, our EAP professionals will reach out by phone and email to check in, assess your needs, and offer supportive services (counseling, coaching and personal support are available by phone or face-to-face in the host country). They will also follow up with quarterly check-in calls.

In addition, our member website includes useful information on:

  • Living and working abroad
  • Cultural transition and relocation
  • Education of children in foreign countries
  • Communication and relationships
  • Depression, anxiety and other emotional health issues

For more information, please contact MHN  ${InternationalPhone}

Wellness

Personalized Wellness Coaching

Our wellness coaching services offer extra support when you're ready to change your life – helping you make a plan, and then offering the support, resources and accountability you need to succeed.

Our certified coaches can help you with all sorts of health issues, including:

  • Weight management
  • Smoking cessation
  • Fitness and exercise
  • Stress management
  • Overall lifestyle improvement
  • Lifestyle support for chronic conditions such as asthma, diabetes, and cardiovascular disease

To enroll:

Please contact MHN at ${AccessPhone} TTY/TDD callers: 1-800-526-7014, Monday through Friday, 7:00 a.m. to 7:00 p.m. Pacific time; all other times, call 1-800-327-0801. We'll help you schedule an initial goal-setting consultation with your coach. This phone call usually lasts about 45-60 minutes.

Because this is a highly personalized program, you and your coach will decide what kind of help you need to reach your goals. You can:

  • Schedule follow-up calls with your coach (participants average about four 15-30 minute consultations).
  • Reach out as needed via phone, email or IM (coaches are available Monday through Friday, 7:00 a.m. to 8:00 p.m. Eastern time).
  • Access multimedia programs, health assessments, menu planners, fitness trackers, and more through a secure, personalized web portal.
  • Receive personalized emails and coach-chosen materials.